LEGAL INFORMATION
Manager: Pedro Tomás
Tax reference number: 515331155
Address: Rua da Ponte No. 17, Ventosa do Bairro 3050-569 Mealhada
Telephone: 935 610 046
Email: geral@rrcustoms.pt

The use of, and sales promoted on, the Pedro Miguel Tomás Unipessoal Lda online shop are governed by the following terms and conditions. When placing an order, the user:

• Declares that they have read and agree to these terms and conditions;
• Declares that they are at least eighteen (18) years of age and/or of legal age in the jurisdiction in which they reside, and that they are legally entitled to enter into contracts and will use their own means of payment;
• You shall not use the website in any fraudulent manner, or in a manner contrary to the law or public decency;
• You agree that Portuguese law shall govern any dispute with the consumer, subject to any provision to the contrary, an EU directive or an international treaty.

LEGAL NOTICE
Pedro Miguel Tomás Unip Lda publishes information with a view to providing the best possible service to users, and updates this information on an ongoing basis.
However, we accept no liability for any technical inaccuracies and/or typographical errors that may arise.
We reserve the right to make corrections and changes to the website without prior notice.
We do not guarantee that all information published on the website complies with the legislation in force in the user’s jurisdiction, with the exception of Portugal.
The website is protected in accordance with international internet standards; therefore, if used correctly, users can be sure that they will not encounter any viruses or other malicious software.
However, we accept no liability for any problems, damage, viruses or risks that the user may encounter as a result of the misuse of the website, or for any improper use of the website.

DESCRIPTION OF THE ITEMS
All items featured on the website are described as accurately as possible.
Users should read the product descriptions as carefully as possible and, if they have any queries, should contact Pedro Miguel Tomás Unip Lda using the contact details provided on the website.
Due to the type of computer used, colour settings, web browser or other factors, the colours shown in the photographs on the website may differ from the actual colours.
Pedro Miguel Tomás Unip Lda cannot be held liable for such discrepancies.

OUT OF STOCK
We reserve the right to inform the user, within 72 hours of receiving the order, if any item ordered is unavailable.
Once the user has been informed of this unavailability, the contract shall be deemed automatically terminated in respect of the unavailable item, and the user is guaranteed that they will not incur any costs arising from the cancellation of the order in respect of the unavailable item; the the amount shown on the user’s card statement. The contract shall remain in force and shall take effect as normal in respect of any other items that may have been ordered, unless the user indicates otherwise.

PRICES
All prices are shown in EUR €
The exchange rate used by the credit card provider may not be exactly the same as that shown at the time of purchase.
The price shown for each product does not include delivery costs, but does include VAT at the rate currently in force in Portugal.

PRICE CHANGES
Pedro Miguel Tomás Unip Lda reserves the right to change product prices without prior notice.
Product prices will remain valid throughout the entire process of placing and confirming an order.

PAYMENT METHODS

CREDIT CARDS
All transactions are encrypted and 100% secure.

We accept the following credit and debit cards:

• Visa;
• MasterCard;
• American Express.
• Cash machine,

When you place an order, the amount will be reserved on your card account in our favour.
The payment will be debited from the user’s card account when the items are dispatched. All transactions will be redirected to a secure online banking system provided by PayPal, which accepts payments by Visa, MasterCard and American Express.
Pedro Miguel Tomás Unip Lda does not store any card numbers or any other information relating to the payment process.

PAYPAL
We accept payments via PayPal (subject to an additional fee of €3).

MULTIBANCO REFERENCES
Users with a bank account at a Portuguese bank can pay for their orders using the Multibanco reference payment system.

CASH ON DELIVERY
We also accept cash on delivery (subject to an additional charge of €3).

BANK TRANSFER
You should pay for your order using the IBAN provided at the time of ordering.
You can also access this information in your user area.

DELIVERY POLICY

DELIVERY COSTS
The delivery costs for the items ordered will be added to the total order amount during the checkout process.

SHIPPING COSTS
Delivery charges will be automatically updated when you complete your order.
Shipping costs do not include any import duties that may be charged upon entry into the customer’s country of destination.

We deliver to the following countries, with the respective delivery charges:

Mainland Portugal:
Up to 2kg – €4.50
Up to 5kg – €5.30
Up to 10kg – €5.90
Up to 20kg – €6.80
Up to 30kg – €7.40

Islands:
Up to 2kg – €8.90
Up to 5kg – €10.60
Up to 10kg – €13.90
Up to 20kg – €21.50
Up to 30kg – €29.80

For the rest of Europe:
Subject to confirmation

DELIVERY TIMES
Delivery times may be slightly longer during festive periods, holidays and public holidays. Apart from these exceptions, the standard delivery times will be:
• Portugal – 3 to 5 working days
• Europe – 5 to 8 working days
• USA and Canada – 8 to 10 working days
• Rest of the World – 8 to 10 working days

CUSTOMS DUTIES AND CHARGES
For all shipments to countries within the European Union, prices include VAT at the statutory rate in force in Portugal.
Customs duties and/or taxes for non-EU countries: we are unable to predict what these costs might be.
If orders are subject to any additional charges, these will be levied directly by the customs authorities in the country of destination. Please contact your local customs authorities for further information.

IMPORTANT INFORMATION
All parcels require a signature upon delivery.
You cannot change the delivery address for orders once they have been dispatched.
The delivery times stated above are for guidance only and do not take into account any delays caused by issues with payment authorisations or customs clearance in the country of destination.

DELIVERIES AND COLLECTIONS
During the registration process on our website, you will need to provide your home address details.
Orders will be delivered to the address specified as the user’s address. If the user wishes the order to be sent to an alternative address, that address must be provided when completing the order.

SUCCESSFUL DELIVERY OF SHIPMENTS
Customers are asked to carefully inspect the parcel/packaging upon delivery of all consignments BEFORE signing the delivery note.
If, for any reason, the packaging appears to have been tampered with, please sign the delivery note with reservations, or refuse the delivery.
If you accept delivery of the parcel with reservations, or if you refuse it, please lodge a complaint with the carrier immediately and contact us.
If, for any reason, the order cannot be delivered to the address provided by the user at the time of purchase, there is a risk that it may be returned to us. These costs will be deducted from the refund to the user.
If the parcel is not successfully delivered to the user’s address due to any lack of cooperation on their part (incorrect telephone number, incorrect or incomplete address, non-compliance with import regulations, etc.), there is a risk that the order may be returned to Portugal; any import duties that may be charged upon re-entry into Portugal will be deducted from any refund that may be due.

UNDELIVERED ORDERS
Postage costs will not be refunded in the event of undelivered orders.
The costs of returning undelivered parcels may also be subject to additional charges in the form of taxes and fees levied by customs or other authorities, which we will not, under any circumstances, reimburse.

INSURANCE
Pedro Miguel Tomás Unip Lda insures every order whilst it is in transit, right up until the moment of delivery to the customer.
All orders require a signature upon delivery, at which point responsibility passes to the customer.
If the user designates a recipient other than themselves for the purposes of delivery, they thereby accept a signature as proof of delivery and fulfilment on our part, and the corresponding transfer of liability accordingly.

TAX-FREE (PAYMENTS FROM OUTSIDE THE EU)
All prices shown include VAT at the statutory rate currently in force in Portugal.
Customs duties may apply to all non-EU countries in Europe and the rest of the world.
These costs will be borne by the buyer.
If these costs are not paid by the buyer and the order has to be returned to us, the cost of the return will be deducted from the payment made.

RETURNS POLICY
All customers are entitled to a refund
In accordance with Article 6 of Decree-Law No. 143/2001 of 26 April, the customer has a period of 14 days to withdraw from the contract without paying any compensation and without having to give a reason; this period begins on the day the customer receives the order.
If, for any reason, the customer is not satisfied with an order, the item may be returned within 14 days for a size exchange or a refund.
All delivery costs will be paid by the user.

RETURNS INSTRUCTIONS
• You must send us an email within 14 days of the delivery date, stating the ORDER NUMBER, PRODUCT CODE and REASON FOR RETURN.
• Any customs duties, taxes or additional charges that the user may incur will not be refunded by us.
• If all or part of the order is returned, we will refund the amount paid by the customer (excluding delivery costs).

The user may choose between two forms of compensation:

EXCHANGE
Items may be exchanged for another item of equal or greater value (if you choose an item of greater value, you will receive an email with details on how to pay the difference).
In the case of an exchange, the customer will be responsible for the delivery costs.
As soon as the items to be exchanged have been received and checked, the new item will be dispatched straight away.
As with returns, any customs duties, taxes or additional costs that the user may incur will not be refunded by us in the event of an exchange.

REFUND
Refunds will be processed as soon as the returned items have been checked and accepted.
For orders paid for by credit card, the refund will appear on the customer’s credit card statement within approximately 10 days, or on the next credit card statement. The processing time may vary depending on the credit card provider.
The amount of orders paid for via PayPal will be refunded to the original account.
For refunds to other EU countries, the VAT amount will also be refunded.
Returns and exchanges must arrive at our premises within 10 days of dispatch and must comply with the following conditions:
• Items must be returned with all original labels, packaging and other accessories sent with the order.
• Returns must be packed in the original box.
• In the event of faulty items or incorrect goods, the user should follow the instructions set out above.
• We do not accept returns of items that do not comply with the procedures set out in the terms and conditions of our returns policy. Such items will be returned to the sender at the original delivery address, at the user’s expense.

DAMAGE CAUSED DURING TRANSPORT / DEFECTIVE ITEMS
Returns of faulty items will only be accepted if the items were already faulty at the time of delivery to the customer.
We go to great lengths to carefully check all items for any defects before dispatching them.
We reserve the right to request photographic evidence of faulty items or incorrectly dispatched goods before authorising a return, for the purposes of refunding delivery costs and import duties.
All items returned as faulty will be thoroughly inspected upon receipt, and any items showing signs of normal wear and tear will not be considered faulty.
Items found to be faulty will be exchanged for an identical item, subject to availability.
If you do not wish to receive a replacement item, please make this request by email.
Requests to return faulty items must be made within 14 days of receipt.
Refunds for faulty items will be processed within 30 days of receipt of the returned items.
If it is not possible to replace the faulty item, we will refund the amount paid via the original payment method, for the same amount paid by the user.

RETURNS AND EXCHANGES OF SALE ITEMS
All sales of clearance items (items at a reduced price) are final.
It will not be possible to return or exchange items purchased on credit; the terms and conditions regarding returns, refunds and exchanges do not apply.

COMMERCIAL COMMUNICATIONS

When registering on the website, creating a customer account or completing other forms provided for this purpose, the user may give their express consent to receive marketing communications, campaigns, news, promotions and information about products or services from Pedro Miguel Tomás Unipessoal Lda, via email and/or messages sent via electronic communication applications, such as WhatsApp.

Consent to receive these communications is optional and may be withdrawn at any time, easily and free of charge, using the methods indicated in each communication or by contacting geral@rrcustoms.pt.

The withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent previously given.

COOKIES

USE OF COOKIES
This website uses cookies to ensure you have the best possible user experience.
By continuing to browse this site, you are consenting to the use of these cookies and to our Cookies Policy.

WHAT ARE COOKIES?
Cookies are small text files stored on your device when you visit websites.
These enable the storage of a range of user-related information, some of which is used to recognise the user on future visits to our website, whilst other information is used to ensure the features provided work correctly and to improve the website’s performance and the user experience.
The type of information that can be analysed using cookies is as follows: username, email address and password; the Internet Protocol (IP) address used to connect to the internet; the browser type and version; the operating system and platform used to connect, the web addresses (URLs) from which or via which you have accessed and exited our online services, and the date and time of such activity, amongst others.
Cookies on websites can be disabled or managed at any time. To find out how to do this, go to the “Help” section of your browser.
Please note: it is important to realise that some parts of the website may not work properly once cookies have been disabled.

WHAT ARE COOKIES USED FOR?
The use of cookies optimises the user’s browsing experience, allowing the data stored to enhance their experience on the website, whilst also improving the website’s response times. As such, they help to eliminate certain repetitive actions on the website, as well as assisting in the presentation of information, so as to cater as closely as possible to your interests.

TYPES OF COOKIES USED
Cookies are categorised according to their purpose and expiry date.
Essential cookies are vital for accessing certain areas of the website, such as secure areas requiring a username and password. If you disable cookies, you may not be able to access these services.
Functionality cookies store the user’s browsing preferences.
Analytical cookies enable the tracking of how a particular website is navigated, with the aim of presenting products or services tailored to the user, by monitoring the website. Examples include those that record the most frequently visited pages, the time spent on each page, products or services searched for, etc. These cookies store statistical information.

DECLARATION OF CONSENT TO THE USE OF COOKIES
By accessing our website, you consent to the use of cookies by clicking the ‘OK’ button on the banner that appears when you visit our website for the first time.

Last updated: 6 June 2022 – 10.26 pm